Terms of Service

By creating an Annoture account or using any part of our service, you agree to be bound by these Terms of Service. If you do not agree, you must not use Annoture. These terms form a legally binding agreement between you (or the organisation you represent) and Annoture, the operator of Annoture.

Annoture is a visual QA bug capture and tracking tool. It consists of a Chrome browser extension for capturing bug reports and a web application for managing those reports on a shared Kanban board. Features and limits vary by plan (Free, Starter, Team, Agency). We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

You must:

• Be at least 16 years old to create an account.
• Provide accurate registration information and keep it up to date.
• Keep your password secure and not share it with others.
• Notify us immediately of any unauthorised access to your account.

You are responsible for all activity that occurs under your account and any team you administer.

You agree not to use Annoture to:

• Violate any applicable law or regulation.
• Infringe the intellectual property rights of others.
• Upload malicious code, malware, or harmful content.
• Capture or store screenshots or data from websites you do not have permission to access or test.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Resell or redistribute the service without our prior written consent.
• Use the service in a way that degrades performance for other users.

Paid plans are billed in advance on a monthly or annual basis. All prices are displayed in GBP and are exclusive of VAT where applicable. By providing payment details, you authorise us to charge the applicable fees via Stripe.

Plan limits (reports, team members, sites) are enforced as described on the pricing page. Exceeding a limit will require an upgrade before further usage is permitted.

We may update pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of the new pricing.

You may cancel your subscription at any time from the billing section of your account. Cancellation takes effect at the end of your current billing period — you retain access until then and will not be charged again. We do not offer prorated refunds for unused time on a cancelled plan.

If you believe you have been charged in error, contact us within 14 days and we will investigate.

If you are a consumer based in the UK or European Union, you normally have the right to withdraw from a contract for digital services within 14 days of purchase without giving a reason (the "cooling-off period").

However, by completing registration and accessing the Annoture service, you expressly request that we begin providing the service immediately and acknowledge that you lose your right of withdrawal once the service has begun. This is permitted under the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive.

If you have not yet used the service and wish to cancel within 14 days of purchase, contact us and we will issue a full refund.

You retain ownership of all bug reports, screenshots, and data you submit to Annoture ("Your Content"). By using the service you grant us a limited licence to store, process, and display Your Content solely to provide the service to you and your team.

You are responsible for ensuring that screenshots and data you capture do not contain sensitive personal data (e.g. customer PII) that should not be stored in a third-party tool. You must have the right to capture and share any content submitted.

The Annoture name, logo, software, and all associated intellectual property are owned by Everything Creative. Nothing in these terms transfers any intellectual property rights to you. You may not copy, modify, distribute, or reverse-engineer any part of the Annoture service without our prior written permission.

Annoture is provided "as is" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that data will never be lost.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these terms or the service is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We may suspend or terminate your account immediately if you breach these terms, without liability to you. Upon termination, your right to access the service ceases. We will retain your data for 30 days after termination to allow you to export it, after which it will be deleted in line with our Privacy Policy.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the revised terms.